Cancellations and Returns
We at, Happy Beverages and Foods Pvt. Ltd. like to plan our supply chain well in order to serve you better. Hence order cancellation can be done minimum 48 hours prior to cancellation of doodh supply. To cancel an order, please notify our woohoo-walas either through: Call – 7030 22 8800 or e-mail – hello@woohoodoodh.com and quote your mobile number for reference along with cancellation reason. No cancellation fee applies. Doodh once dispatched cannot be cancelled or returned. In such case, we will not be able to refund any order, which has been already dispatched. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made; If the cancellation was made in time, we will refund or re-credit your debit or credit card with the full amount within 10-14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable. In the unlikely event that we deliver a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. In case of puffed packs or damaged packs, please return them through our woohoo-walas(delivery boyr) either the same day or next day. This will help us understand the problem better and fix them. Your feedback is valuable. You could also call us on our woohoo-walas helpline number.
Refund
If the cancellation was made in time, we will refund or re-credit your account with the full amount. This includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable Refund timelines: Refund within 5-10 working days from the date of cancellation of order: Pay Mode Refund Mode Credit Card Credit Card Net Banking Bank account online transfer Debit Card Bank account online transfer Cheque Cheque * Note Working Days are Monday To Friday excluding holidays Please note: You can check the status of your refund in your Account by e-mailing us at hello@woohoodoodh.com Refund Cheque will be issued in the billing name unless otherwise advised by customers. In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit. In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer. If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance. A convenience fee of Rs 100 will be deducted from each refund processed and the remaining balance will be credited to your account.
*Helpline Number Details*
Company Helpline (Active between 8.30AM to 6PM) 7030228800/hello@woohoodoodh.com for Calls, SMS, whatsapp, email
Delivery issues/ alterations/ requests/ complaints (Active between 8.30AM to 6PM) 7030228800/hello@woohoodoodh.com for Calls, SMS, whatsapp, email Website information
*Disclaimer*
This disclaimer governs your use of our website www.woohoodoodh.com (“website”), by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.
All materials on this website are protected by copyright and intellectual property laws and are the property of Happy Beverages and Foods Pvt. Ltd. Unless stated otherwise, you may access and download the materials located on [ www.woohoodoodh.com] only for personal, non-commercial use. Happy Beverages and Foods Pvt. Ltd. is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the website. While the information contained within the website is periodically updated, the information is provided ‘as is’ without warranties of any kind, express or implied, including accuracy, timeliness and completeness.
Your use of this website is at your own risk and you assume full responsibility and risk of loss resulting from your usage. Happy Beverages and Foods Pvt. Ltd. will not be liable for any direct, indirect, special incidental, consequential, or punitive damages or any other damages whatsoever, whether in an action of contract, statute, tort (including, without limitation, negligence), or otherwise, relating to the use of this website.
You may print copies of the information on this website for your personal use and store the files on your computer for personal use. You may not distribute text or graphics from this website to others without the express written consent of Happy Beverages and Foods Pvt. Ltd. Also, you may not, without the permission of Happy Beverages and Foods Pvt. Ltd., copy and distribute this information on any other server, or modify or reuse text or graphics on this or any another system.
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The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by Happy Beverages and Foods Pvt. Ltd., and Happy Beverages and Foods Pvt. Ltd. has not investigated the claims made by any advertiser.
Happy Beverages and Foods Pvt. Ltd. reserves the right to change or delete, supplement or otherwise amend at any time the information, requirements and policies contained on this website and related hereto.
The foregoing are subject to the laws of the Republic of India and the courts in Pune, India shall have the exclusive jurisdiction on any dispute that may arise out of the use of this website.
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